Terms & Conditions

At Ava Mayfair, we value every customer and always strive to provide the best possible shopping experience. By accessing and using our website, you agree to the Terms & Conditions outlined below. If you do not agree with these terms, please discontinue use of this website.

We reserve the right to update or amend these Terms & Conditions at any time without prior notice. We recommend reviewing them before placing an order.

Data Protection

Ava Mayfair respects your privacy and is committed to protecting your personal information. We will never sell or share your information with third parties for marketing purposes.

Data Collection

As part of the order process, we may collect personal information including your name, billing and delivery address, phone number, email address, and payment details.

Your information may be used to:

Process and deliver your order
Communicate with you regarding your order or customer service enquiries
Respond to complaints or support requests
Send you updates, promotions, and special offers if you have opted in to receive marketing communications

Intellectual Property

All content featured on the Ava Mayfair website, social media platforms, promotional materials, and emails — including text, logos, branding, product imagery, graphics, and designs — remains the intellectual property of Ava Mayfair and is protected by UK copyright laws.

Unauthorised copying, reproduction, modification, or distribution of any content is strictly prohibited.

Orders & Payments

Once your order has been placed, you will receive an order confirmation email. A second email containing your dispatch and tracking information will be sent once your order has been shipped.

Please ensure all billing and delivery details are entered correctly at checkout, as we cannot accept responsibility for orders delayed or lost due to incorrect information provided by the customer.

We currently accept the following payment methods:

Visa
Mastercard
American Express (AMEX)
Maestro
Apple Pay
Google Pay
PayPal
Klarna
Shop Pay
Discover
Diners Club
UnionPay
Elo

Please note that only one promotional or discount code can be used per order unless otherwise stated.

Delivery

Ava Mayfair uses Evri for all UK deliveries.

We currently offer the following delivery options:

Express Delivery: 1–2 business days from £4.99
Standard Delivery: 3–5 business days from £3.95

Free UK mainland delivery is available on orders over £50.

Please note that free delivery excludes Northern Ireland, the Highlands & Islands, and selected postcodes where additional shipping charges may apply.

Tracking information will be provided in your dispatch confirmation email once your order has been shipped.

Courier tracking information is only available for up to 3 months after dispatch. Unfortunately, enquiries raised outside of this timeframe may be unable to be investigated further.

Damaged, Incorrect or Missing Items

At Ava Mayfair, every order is checked carefully before dispatch to ensure it arrives in perfect condition.

If your order arrives damaged, incorrect, or with missing items, please contact us at contact@avamayfair.com as soon as possible and include:

Your order number
A photo of your invoice where possible
Clear photographs of any damage or incorrect items

This will help our team resolve the issue as quickly as possible.

If your parcel appears heavily damaged upon delivery, we recommend refusing the parcel with the courier where possible.

Returns & Refunds

We hope you love your Ava Mayfair products. However, if you change your mind, you may return your order within 30 days of delivery.

To be eligible for a refund, all items must be returned unused, in a resaleable condition, and in their original packaging with no signs of wear, use, or damage.

Orders cancelled within 14 days of delivery are eligible for a full refund, including the original delivery cost.
Returns requested between 15–30 days after delivery will be refunded for the product cost only.

Unfortunately, we may be unable to issue refunds for items returned damaged, used, or without their original packaging.

To arrange a return, please contact our Customer Service Team at contact@avamayfair.com and include your order number in your email.