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Ava Mayfair is a luxury home fragrance and lifestyle brand dedicated to creating beautifully scented products designed to elevate your everyday spaces.

From wax melts and reed diffusers to perfumes and home accessories, our collections are crafted using certified Fairtrade ingredients to bring long-lasting fragrance and affordable luxury into your home.

We are passionate about creating high-quality products that combine beautiful design with unforgettable scents.

Yes, many of our fragrances are inspired by popular luxury scents, carefully blended to offer a premium fragrance experience for all.

Yes, we proudly use Fairtrade ingredients across our collections wherever possible as part of our commitment to creating high-quality products responsibly.

Our products are carefully created with attention to detail to ensure the highest quality, consistency, and fragrance performance across every collection.

Yes, Ava Mayfair products are currently available to purchase online through our website, making it easy to shop our collections from anywhere.

Ready to join the club? Creating an account is quick and easy. Simply click the person icon at the top right of your screen, next to the basket icon.

To register, just enter a valid email address and create a memorable password.

If you experience any issues creating your account, please contact our team at contact@avamayfair.com and we’ll be happy to help.

Don’t worry - simply click the “Forgotten Password” link on the login page. You’ll automatically receive an email with instructions to reset your password.

Please remember to check your spam or junk folder if the email does not appear in your inbox.

If you continue to experience issues, please contact us at contact@avamayfair.com and include the email address linked to your account. Our team can then generate a temporary password to help you regain access.

To update your account details, simply log into your account and select Account Details. From here, you can update your first and last name, change your email address, or reset your password.

To update your billing or delivery address, click on Addresses and enter your new details.

To start collecting loyalty points, you’ll first need to create an account with us.

Each product page will display the number of points you can earn from that item, and your total points earned from an order will also be shown at checkout. Once your order has been dispatched, the allocated points will automatically be added to your account.

You can redeem your points at checkout by selecting “Redeem Points”, and the value of your points will be deducted from your basket total.

For UK parcels only, you can track your parcel through the Evri Tracking System using the reference/tracking number found in your dispatch email. Track Here

If you have not received your dispatch email and are having difficulty tracking your order, please email contact@avamayfair.com and we will do our best to help.

Once your order has been processed, we are unfortunately unable to make any amendments. This includes combining orders, adding discount codes, or removing or adding items to an existing order.

If you wish to cancel your order, please contact us as soon as possible at contact@avamayfair.com or call us on +44 (0)1709 257 295 during our customer service hours below.

Customer Service Hours

Monday – Friday: 9:00am – 4:00pm

Saturday & Sunday: Closed

Please note that orders can only be cancelled before collection has been booked with the courier.

If your order has not arrived and your tracking information has not updated within the expected delivery timeframe, please contact our team at contact@avamayfair.com and we will be happy to assist you.

Please allow up to 5 working days for Standard Delivery orders before getting in touch.

If your order has arrived damaged, contains incorrect items, or is missing anything, please contact our team at contact@avamayfair.com and include your order number in your email.

Where possible, please also attach a photo of your invoice along with clear photos of any damage or incorrect items so we can assist you as quickly as possible.

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express (AMEX)
• Maestro
• Apple Pay
• Google Pay
• PayPal
• Klarna
• Shop Pay
• Discover
• Diners Club
• UnionPay
• Elo

Yes, Ava Mayfair gift cards can be used as a payment method at checkout. Simply enter your gift card details during checkout and the balance will be applied to your order total.

Unfortunately, we are unable to accept multiple payment methods for a single order. Payment must be completed using one selected payment option at checkout.

Once an order has been placed, we are unable to change or amend the payment method used for the transaction.

Yes, we offer Buy Now, Pay Later options through Klarna and Shop Pay, allowing you to spread the cost of your purchase into instalments where eligible.

You can apply your promotional or voucher code at checkout using the “Discount code or gift card” box shown in your basket summary. Simply enter your code and click Apply.

Once successfully applied, your discount will automatically appear in your order total.

Some promotional codes may be excluded from sale or discounted items. Any exclusions or terms will be stated alongside the promotion where applicable.

We currently offer two UK delivery options with Evri depending on your chosen shipping method:

Express Delivery: 1–2 business days from £4.99

Standard Delivery: 3–5 business days from £3.95

Please note: Shipping costs may vary depending on the weight of your order.

If you have any questions, please don’t hesitate to contact us at contact@avamayfair.com

Yes, Ava Mayfair offers free UK mainland delivery on all orders over £50.

Please note that additional delivery charges may apply to Northern Ireland, the Highlands & Islands, and selected postcodes.

We currently ship throughout the UK and to selected international destinations.

If you’re unable to complete checkout for your location, please contact our customer service team and we’ll do our best to assist with arranging delivery.

If you are concerned about the whereabouts of your parcel, please contact us at contact@avamayfair.com within 28 days of receiving your dispatch confirmation email.

Unfortunately, after this timeframe couriers are unable to investigate or refund lost parcels, meaning we may no longer be able to assist further.

To arrange a return, please contact our Customer Service Team at contact@avamayfair.com and include your order number in your email.

Items must be returned within 30 days of delivery and in a resaleable condition.

If you cancel your order within 14 days of receiving it, you will receive a full refund including the original delivery charge. Returns made between 15–30 days after delivery will be refunded for the product cost only.

Your experience with Ava Mayfair is very important to us, and we want your online shopping experience to be as enjoyable and stress-free as possible.

If you change your mind, you may return your order within 30 days of delivery, provided the items are returned in a resaleable condition with no signs of use or damage to the product or packaging.

If you notify us of your cancellation within 14 days of receiving your order, you will receive a full refund including the original delivery cost. Returns requested between 15–30 days after delivery will be refunded for the product cost only.

Please note, we are unable to offer refunds for products returned used, damaged, or without their original packaging.

Try using the search bar at the top of the homepage and enter keywords related to the item you’re searching for.

If you still need assistance, our Customer Service Team will be happy to help. Simply send us a message via the contact form on our Contact Us page.

Our products do not contain essential oils and none of our ingredients are classified as toxic. However, we always recommend consulting with your GP or healthcare professional before using any fragranced products during pregnancy or around newborn babies.

Our fragrances are non-toxic; however, we always recommend keeping all products out of reach of pets and children as an added safety precaution.

If you require any further ingredient or product information, please don’t hesitate to contact our team at contact@avamayfair.com

Don’t panic - bubbling wax melts are usually caused by one of a few common reasons:

There may be water left in the burner if it has recently been washed

The wax may have become too hot from being heated for too long

The tealight flame may be sitting too close to the bowl

Always ensure your burner is completely dry before adding a new wax melt. We also recommend checking that you are using a dedicated wax burner rather than an oil burner, unless the product specifically states it is suitable for both wax and oils.
A safe distance between the tealight and the bowl is important to prevent overheating.

For best results, we recommend using a maximum 4-hour tealight.

If wax becomes too hot, the fragrance can burn off more quickly, meaning your scent may not last as long.

No need to worry - this is completely normal and is simply the fragrance being released into the air. As the scent begins to fade, you may notice less visible vapour or “clear smoke” coming from the wax melt.

If you are ever concerned or unsure, please feel free to email us a photo at contact@avamayfair.com and our team will be happy to help.

Please take extra care when following these steps. In some cases, wax residue may block the connection points and prevent the lighter from working correctly.

Using a paper stick cotton bud or another small non-conductive tool, gently remove any wax build-up from each side of the connection area. You may need to carefully lift the section slightly in order to access and clean it properly.

Always ensure the lighter is switched off and cool before attempting to clean it.

Reed diffusers work by drawing scented oil through natural rattan reeds and gradually releasing fragrance into the air.

To use your reed diffuser, simply pour the fragranced oil into the diffuser vessel and insert the rattan reeds. The reeds absorb the oil and disperse the scent continuously throughout your room.

For the best fragrance performance, we recommend flipping the reeds weekly so the dry ends are placed into the oil. This helps refresh and strengthen the scent throw.

The lifespan of a reed diffuser can vary depending on several factors, including the amount of oil used, the number of reeds, room temperature, and individual sensitivity to fragrance.

Generally, the more oil and fragrance in the diffuser, the longer it will last. Using more reeds will create a stronger scent throw, but the oil will diffuse more quickly. Fewer reeds may make the fragrance more subtle, while helping the diffuser last longer.

For the best performance, we recommend turning the reeds regularly and replacing them over time, as reeds can become clogged and less effective at dispersing fragrance.

Once the scent begins to fade, you can simply refresh your diffuser with one of our reed diffuser refills in your favourite fragrance.

Don’t worry - your reeds may simply need refreshing. To revive the fragrance, carefully flip the reeds over and place the dry ends back into the diffuser oil. Spread the reeds out evenly as desired.

For the best scent performance, we recommend flipping the reeds once a week.

Please take care when handling the reeds, as the diffuser oil should not come into contact with skin or surfaces. If contact occurs, wash your hands thoroughly straight away.

The easiest way to remove your wax melt is to light a tealight or switch on your burner for around 30 seconds to slightly soften the wax. While holding the burner steady with one hand, gently slide the wax out using a piece of kitchen roll for a safer and cleaner removal.

Allow the burner to cool before adding a new wax melt.

Please read the product instructions carefully before using your burner with wax melts and ensure it is suitable for wax use.

Not all oil burners are designed for wax melts, as the distance between the flame and the bowl is often much smaller than on a wax burner. If the flame sits too close to the bowl, the burner may become too hot and unsafe to use with wax.

We always recommend checking the suitability of your burner before use.

We recommend using your electric burner for around 3–4 hours at a time for the best fragrance experience.

Please allow the burner enough time to cool down fully before handling, cleaning, or adding a new wax melt.

Yes, all of our products and packaging are recyclable. We recommend checking your local recycling guidelines for the best way to dispose of each item correctly.

For all general enquiries, please use the contact details below and a member of our team will be happy to help. We aim to respond to all enquiries within 2 working days.

Contact Us

Please avoid contacting us via Instagram or Facebook direct messages, as response times may be delayed and messages can occasionally be missed.

Telephone: +44 (0)1709 257 295

Customer Service Hours

Monday – Friday: 9:00am – 4:00pm

Saturday & Sunday: Closed

Our Customer Service Team is available during the following hours:

Monday – Friday: 9:00am – 4:00pm

Saturday & Sunday: Closed

We aim to respond to all enquiries within 2 working days.

Contact Us

Yes, you can contact our Customer Service Team by phone on +44 (0)1709 257 295 during our customer service hours.

Alternatively, you can email us at contact@avamayfair.com and a member of our team will be happy to assist you.

We kindly ask customers to contact us via email or our contact form where possible, as response times through Instagram and Facebook direct messages may be longer and messages can occasionally be missed.

For the quickest support, please contact us at contact@avamayfair.com.